CV Example 5

Administration Curriculum Vitae
(CVs for Office Managers, PAs, Secretaries, Typists etc.)

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Rachael Winner
 
122 Kings Road
Jesmond
Newcastle upon Tyne
NE2 5FG
Telephone: 0191 2345678
 
Graduate - Administrator - Customer Services

Excellent organizational and administration skills, with experience in dealing with customers and high level workloads within strict deadlines. Now looking to start a new challenging career,  within a customer facing, administration position within the Arts or Environmental Sector.

Key Skills and Experience
     
    •  Administration       •  Customer Service    •  Counseling
    •  Staff training       •  Working within strict deadlines    •  Reception
    •  Retail Sales       •  The Arts    •  Computer literacy
    •  Supervision       •  Professional liaison    •  Fluent French
 
Education
     
      BA (Hons) Social Policy and Social Politics   2000
       
Professional Experience and Significant Achievements
       
     Administration Officer               Jul 03 - Present
     Retirement Pensions Teleclaims Service, Newcastle.
 

The Government has established the "Pensions Service", that is part of the Department of Work and Pensions. It was set up to improve the service to pensioners who are planning for their retirement, no matter how far of it is.

•   Working out the amounts of state pension and pension credits.
•   Providing a face-to-face service if the customer cannot be dealt with over the phone.
•   Answering questions by phone, post and email.
•   Assessing other pension related entitlements and services.
 
     Local Officer (AO)                       1995 - 03
     Benefits Agency, Newcastle upon Tyne.
•   Recovering benefit overpayments, maintaining a database and handling enquiries.
•   Investigated causes, including fraud and Local Authority errors.
•   Expedited administration routines and made the filing system more efficient.
 
 
 
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