Customer Service Curriculum Vitae (CV)
(CV Example for Customer Service Advisors, Call Centre Managers)
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Customer Service Manager
 George Horner

 Call Centre - Customer Service Management.
  Maximizing Sales - Customer Focus - Team Leadership.
 

Possessing a number of significant achievements within customer services management. Excellent commercial approach to solving problems and optimizing team potentials whilst pro-actively developing new business strategies and ideas. Now looking for next stage in career whilst continuing to make a significant contribution for a major player in the Stirlingshire.

 
Areas of Expertise
     
    •  Customer Services       •  Maximizing Sales    •  Team Leadership
    •  Strategic Planning       •  Change Management    •  Recruitment
    •  Retail Sales       •  Sales Initiatives    •  Migration
    •  Staff Training       •  Financial and budget controls    •  Promotions
     
Professional Experience and Significant Achievements
 
     Customer Service and Migration Manager      Feb 03 - Present  
     Prudential Financial Services (dual working Reading and Stirling)
•   Responsible for the Administration and Call Team (total 27 staff). Communicating
     with Independent Financial Advisors and directly with Customers. Annuity quotations,
     dealing with new business applications, assignments on strategy and implementation,
     design and developments of new services, post merger and realignment.
•   Dealt with IFA Top 10 Accounts - New Business migration from Reading to Scotland,
     including visiting top accounts around the country.
•   Offering and advising on a wide range of annuity products and also performing the
     administration for a number of large UK pension schemes.
•   Helped maintain the market lead, and assisted in the commissioning of a new
     administration system, known as Unified Annuity Payment System (UAPS).
•   Providing an improved user-friendliness, customer service, productivity and
     financial reporting.
•   Generated nearly £300,000 sales and maximising sales opportunities with every form of
     customer interaction.
•   Developed existing customers' accounts after identifying "at risk" renewals.
•   Ensured all team and personal targets were met and exceeded on personal loan and income
     protection insurance policies ( £500 - £6000 ).
•   Consistently achieved specialty insurance penetration target by 70%
•   Trained several sales teams on new products as part of new business sector campaign.
•   Instrumental in building branch team - coached, led and maximized call efficiencies and
     performance.
 
Professional Development
     FPC1 Financial Planning Certificate                         2004
     Certificate Overseer (Internal Qualifaction)                         2005
     Courses: Account management, people management, leading and
training for success, priority and time management,
performance reviews, call centre management.
   
Contact Details
     Address:    123 Callander Road, Stirling, Scotland, FK12 4AD
     Mobile: +44 7456 234 567.   Email: georgehorner2006@hotmail.com
 
 

 
 


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