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Ivor Gooden

Address Line , Post Code.

T: 0191 123456. M: 07742 123456. Email: ________________

ACCOUNT / BRANCH MANAGEMENT
P
ossessing a number of significant achievements within financial customer services. Good commercial approach to solving problems and developing business in a fast moving environment. Well networked with the ability to work autonomously whilst reacting and adapting quickly to changing situations. Now looking forward to a make a continued significant contribution within Account / Branch Management for a company that offers a genuine opportunity for progression.
________________________________________________________________________

AREAS OF EXPERTISE

  * Business Development * Promotional Initiatives * Exceeding targets
  * Identifying Customer Needs * Debt Counseling * Negotiating
  * Salesmanship * P&L Responsibility * Budgeting
  * Sourcing New Business * Team Leadership * Change management
     

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

  BRANCH MANAGER  (2002 – Present)
  Household Bank, City.
 

HFC banking has in excess of 200 branches. The branch network goes under the name of the Household Bank (indeed HFC is originally the Household Finance Corporation). HFC banking is only about lending they do not deal with current accounts, savings or pensions.

Controlled resources and activities of this “major market” branch including administration, lending, business development, collections and customer service.
Made a significant contribution to the 423 string.
Provided solutions to customers’ accounts in arrears with significant saving to the company.
Developed staff and technical skills including the adherence of money laundering policies.
Achieved all branch development, growth and personal sales targets.
   
  SENIOR ACCOUNTS MANAGER  (1999 – 02)
  Company Name, City.
 

Responsible for customers requiring a range of financial services such as loans and mortgages. Actively participating in 10 branches’ business development programmes throughout the region, generating sales and maximizing sales opportunities with every form of customer interaction. Responsible for the development and maintenance of relationships with customers through a diplomatic approach with the Branch Managers whilst providing valuable sales support to their staff.

Top SAM person in the UK 2001. Only person to achieve new target of £250K of new business in any given month.
Made a significant contribution to the 423 string.
Various accolades and commendations awarded including CEO letter of gratitude.
Dealt with up to 30 new accounts per month.
Dealt directly with customers on a one-to-one basis to identify and rectify problems.
Developed existing accounts after Identifying “at risk” renewals and compiling a comprehensive list of existing customers owing up to £125K.
Securing loans of up to £50K and saving the company significant costs
Implemented “added value” concept – offering special deals to revenue generating customers.
Ensured personal targets were met and exceeded on personal loan policies ( £1500 - £4000 ).
   
  SALES MANAGER  (1998-99)
  SWEB Electric Retail Ltd, Plymouth.
Full operational and auditing responsibilities: sales and marketing, budgetary control, all sales forecasting, managing a turnover of £1.2 Million p.a. (2,000 sq. ft. of retail space 12 sales staff.

_____________________________________________________________________________________

  SWEB Electric Retail Ltd, Plymouth 1996-99
ASSISTANT MANAGER  (1998)
  Household Bank, City.
Proven abilities in meeting all objectives within retail operations. Highly successful in defining company direction, achieving goals and optimizing business whilst delivering high retail standards. Also skilled in optimizing team potentials through delivery of management training / development solutions, design and delivery within tight deadlines and budgets, whilst promoting best practice and developing managers encouraging a self development culture and trainers to train.
Top Sales Manager throughout the company.
Attracted business and marketed the store by targeting the private sector and organizing special promotional sales evenings. Resulting in significant white goods’ sales.
Designed staff training package from conception, with particular focus on customer care and product knowledge, reducing staff turnover, increasing moral and productivity whilst laying the foundation for a systematic staff training programme.
Delivered new training solutions that met the needs of the business and the people.
Increased turnover year on year, consistently beating budgeted requirements.

Acting Assistant Manager ( Mar 96 – Aug 96 ), Sales Assistant (1994-98).


PROFESSIONAL DEVELOPMENT

Formal external training and numerous in-house courses have supplemented my extensive hands-on experience: Sales Management ( NVQ 3 ), account management, leading and training for success, priority / time management, relationship management, performance reviews, Health and Safety, CLAIT. All courses commensurate with areas of expertise / key skills.
_______________________________________________________________________

Personal:

Date of birth: 1966.
Marital status: Married, 2 children.
Interests / pastimes Family, skiing, most sports.
Driving license: Full Clean

_______________________________________________________________________

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