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CV
Ivor Gooden
Address Line , Post Code.
T: 0191 123456. M: 07742 123456. Email: ________________
ACCOUNT / BRANCH MANAGEMENT
Possessing a number of
significant achievements within financial customer services.
Good commercial approach to solving problems and developing
business in a fast moving environment. Well networked with
the ability to work autonomously whilst reacting and
adapting quickly to changing situations. Now looking forward
to a make a continued significant contribution within
Account / Branch Management for a company that offers a
genuine opportunity for progression.
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AREAS OF EXPERTISE
| * Business Development
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*
Promotional Initiatives |
* Exceeding targets |
| * Identifying Customer
Needs |
*
Debt Counseling |
* Negotiating |
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*
Salesmanship |
* P&L Responsibility |
* Budgeting |
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* Sourcing New Business |
* Team Leadership |
* Change management |
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PROFESSIONAL EXPERIENCE AND
SIGNIFICANT ACHIEVEMENTS
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BRANCH MANAGER
(2002 – Present) |
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Household Bank, City. |
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HFC banking has in excess of 200 branches. The branch
network goes under the name of the Household Bank (indeed HFC is originally the
Household Finance Corporation). HFC banking is only about lending they do not
deal with current accounts, savings or pensions.
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Controlled resources and
activities of this “major market” branch including administration, lending,
business development, collections and customer service. |
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Made a significant
contribution to the 423 string. |
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Provided solutions to
customers’ accounts in arrears with significant saving to the company. |
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Developed staff and technical
skills including the adherence of money laundering policies. |
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Achieved all branch
development, growth and personal sales targets. |
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SENIOR ACCOUNTS MANAGER
(1999 – 02) |
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Company Name, City. |
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Responsible for customers requiring a range of financial
services such as loans and mortgages. Actively participating in 10 branches’
business development programmes throughout the region, generating sales and
maximizing sales opportunities with every form of customer interaction.
Responsible for the development and maintenance of relationships with customers
through a diplomatic approach with the Branch Managers whilst providing valuable
sales support to their staff.
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Top SAM person in the UK 2001.
Only person to achieve new target of £250K of new business in any given month. |
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Made a significant
contribution to the 423 string. |
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Various accolades and commendations
awarded including CEO letter of gratitude. |
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Dealt with up to 30 new
accounts per month. |
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Dealt directly with customers on a
one-to-one basis to identify and rectify problems. |
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Developed existing accounts after
Identifying “at risk” renewals and compiling a comprehensive list of existing
customers owing up to £125K. |
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Securing loans of up to £50K and
saving the company significant costs |
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Implemented “added value” concept –
offering special deals to revenue generating customers. |
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Ensured personal targets were met and
exceeded on personal loan policies ( £1500 - £4000 ). |
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SALES MANAGER
(1998-99) |
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SWEB Electric Retail Ltd,
Plymouth. |
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Full operational and auditing
responsibilities: sales and marketing, budgetary control, all sales forecasting,
managing a turnover of £1.2 Million p.a. (2,000 sq. ft. of retail space 12 sales
staff. |
_____________________________________________________________________________________
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SWEB Electric
Retail Ltd, Plymouth 1996-99
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ASSISTANT MANAGER
(1998) |
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Household Bank, City. |
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Proven abilities in meeting all
objectives within retail operations. Highly successful in defining company
direction, achieving goals and optimizing business whilst delivering high retail
standards. Also skilled in optimizing team potentials through delivery of
management training / development solutions, design and delivery within tight
deadlines and budgets, whilst promoting best practice and developing managers
encouraging a self development culture and trainers to train. |
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Top Sales Manager throughout the
company. |
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Attracted business and marketed the
store by targeting the private sector and organizing special promotional sales
evenings. Resulting in significant white goods’ sales. |
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Designed staff training package from
conception, with particular focus on customer care and product knowledge,
reducing staff turnover, increasing moral and productivity whilst laying the
foundation for a systematic staff training programme. |
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Delivered new training solutions that
met the needs of the business and the people. |
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Increased turnover year on year,
consistently beating budgeted requirements. |
Acting Assistant Manager
( Mar 96 – Aug 96 ), Sales Assistant (1994-98).
PROFESSIONAL DEVELOPMENT
Formal external training and numerous in-house courses have
supplemented my extensive hands-on experience: Sales
Management ( NVQ 3 ), account management, leading and
training for success, priority / time management,
relationship management, performance reviews, Health and
Safety, CLAIT. All courses commensurate with areas of
expertise / key skills.
_______________________________________________________________________
Personal:
Date of birth: 1966.
Marital status: Married, 2 children.
Interests / pastimes Family, skiing, most sports.
Driving license: Full Clean
_______________________________________________________________________
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