Possessing many years of quality experience and a strong reputation for delivering large, high profile and high-risk business transformation solutions and complex change projects at senior level (from office moves, software implementations to infrastructure upgrades) on time and within budget. Consistently recognised as a “Top Performer” throughout career. Managed budgets in excess of £40 million. Winning and delivering significant ICT and BPO business in excess of £100 million. Now looking to make a continued, significant contribution as a Service or Programme Director.
CV. David Suttie (ICT Service and Programme Directorship)
CAREER TARGET: ICT SERVICE AND PROGRAMME DIRECTOR
• Strategic ICT Development - Programme Director - Service Director - Bid Manager •
Notable Areas of Expertise
- Service Directorship
- Winning ICT and BPO Business
- Compliance / Quality Auditor
- Bid and Contract Management
- Directing Programmes and Projects
- Business Change and Modernisation
- Client & Stakeholder Development
- Security Management
- Commercial Management
- Commercially Astute
- Financial Management
- Enterprise Architecture
Professional Development
PRINCE2 Practitioner
and other of project methodologies (SCRUM, RUP, Agile) (2013)
ITIL v2 x 2 Managers
Certificate in IT Service Delivery and IT Service Support (2002)
ITIL v3V3 Awareness
(experienced in using the ITIL v3 framework) (2009)
NVQ 3 Management (1998)
Professional Experience and Significant Achievements
- Leading a large, resilient and secure infrastructure change programme: Building a consolidated Wide Area Network across Sunderland, Gateshead and South Tyneside to improve the way information is shared across the health community and enables reduced support costs. Also commissioning a tier 3 data centre to house the new infrastructure using VM, VDI and Citrix Technologies that will also deliver a range of new Microsoft and other Technologies, (see IT section below).
- Instrumental in devising PCT’s strategy in-line with the
government’s health bill changes.
Programme Management (7 programmes with 75 sub projects): - Implemented a robust programme management process (Prince2
Methodology): key projects:
- A virtualised data centre / cloud computing environment, consolidating current physical infrastructure.
- An upgraded £5m WAN infrastructure enabling the deployment of new, revised applications.
- An upgraded IPT system across South of Tyne and Wear enabling a single consolidated IP Based telephony.
- Implemented an Infrastructure to match business strategy in line with the governments health bill changes.
- A CSIP for the operations and a continuous building improvement programme.
Enterprise Architecture and Strategic Alignment: - Managing a team of Solutions Architects who deliver, develop and ensure compliance of new ICT strategies.
- Led Technical Strategies and Roadmaps based on Enterprise
Architecture good practice and Frameworks (TOGAF9). - DeDeveloped, agreed and implemented an organisation-wide ICT development strategy including policies and procedures.
- Provided expert technical advice on strategic developments
and operational aspects of ICT.
Service / Security Management: - Developed a high performing team and service by designing and leading continuous service improvements that realised measurable ICT benefits for post holders and support services across the ICT function.
- Led a customer focussed Service Management approach for the provision of ICT Support Services.
- Designed and implemented a number of ITIL v3 processes, supporting the Service Operations function that improved Incident, Change, Configuration, and Problem Release Management.
- Expedited the Service Operation’s administration processes
by ensuring compliance with a Service Improvement Plan.
Compliance with to ISO27001 quality security standards.
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