Terms and Conditions

Terms and Conditions ( M. Kelley Ltd).

This business was established in 1989 (T/A First Impressions) so I have one of the best and well-known CV writing services online and offline today. I pride myself on providing professional CV writing to a very highest standard and my CV writing process is individually tailored my clients’ individual needs. Your use of cv-service.org and First Impressions is subject to the following terms and conditions, which you are deemed to accept when you use this website and my service:

Satisfaction is Guaranteed
All CVs (excluding the CV tidy service) will be written to completion i.e until the client is acknowledges satisfaction by email or a total refund will be made. The client agrees that any acceptance of any other "CV Pack" files delivered by email, such as the template cover letter is acknowledgement of satisfactory completion of the CV.  Please note: any request for additional files or the template cover letter is deemed as an acknowledgment of satisfaction. Any additional free writing services offered, such as an Executive Biography will be delivered after a recommendation for the CV writing service has been received on www.cvxl.org (LinkedIn).

Turnaround Times
Please refer to my online CV writing schedule. I write CVs,  cover letters and carry out other writing services at my customers' convenience and will respond to any request with reasonable timescales. I do not formally  agree to any deadlines. Cover letters and other writing services provided are only draft copies and it is the responsibility of the customer to conclude and finalize these documents to their own satisfaction, i.e. there is no finalization stage of any documents other than the CV.  I agree to make any changes to CV draft copies for a reasonable time until the customer is completely satisfied. The customer agrees that all CV draft copies including those that are compiled under the "CV tidy" service are accepted for consultation and adjustments with the aim of meeting the guaranteed satisfaction level offered. The customer cannot express unreasonable, total or near total dissatisfaction at the draft copy stage. The customer agrees that the final CV version  is also concluded after a reasonable amount of drafts have been delivered, (although I do work with those that need specific help at no extra cost).  Any other associated service i.e. help with a LinkedIn Profile or  a publication of a CV online can only be delivered after customers have agreed that the final CV drafted is to their complete satisfaction. Any other agreed free services are not associated with any other service paid for and are not guaranteed.

CVs online
Any CVs published on www.cv-service .org will probably be cached by the Search Engines. This means that customers nominating to use this service understand that their CV information will be ranked, listed and made visible by third parties searching for information online.

Payment
A full payment is usually required at the time of placing an order.

Cancellation Policy
You can cancel writing services at anytime up to the first draft copy stage and a refund amount can be negotiated. No refund will be available if the customer breaks any part of an agreement, including verbal agreements such as the removal of agreed links to this website.  Online CVs can be removed at anytime for any reason by either party.

Links to other sites
www.cv-service.org links to other websites. We are not responsible for their content or services and these links do not imply any endorsement of the service provided.

Intellectual Copyright and Privacy.
The client has the right to alter their own documents and reproduce additional copies and to use their documents as templates. M. Kelley Ltd. T/A First Impressions, retains intellectual property ownership of all content (except personal information), documentation, layout and formats  produced and displayed. All written materials design, layout and content for CVs, Resumes, Cover Letters and the Website have intellectual property rights. M. Kelley Ltd. T/A First Impressions retains exclusive ownership of all materials. You agree that M. Kelley Ltd. may modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any information written from the provision of our writing services. The full extent of the law will be enforced against any person or organisation found reselling the same or similar design, formats or layouts that are found or downloaded from this website.

We are committed to protecting your privacy and identity. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).

Liability and Indemnity
M. Kelley Ltd. accepts no liability or responsibility for any misrepresentation or legal proceedings caused by the use of the website, services provided, or any content submitted, posted or transmitted online or offline by M Kelley Ltd. You agree to indemnify us and keep us indemnified against all cost, expenses, claims, losses, liabilities (including legal costs) howsoever suffered or incurred by M Kelley Ltd.

Changes to terms and conditions and invalidity
We reserve the right to change the terms and conditions. You will be deemed to accept any amended terms and conditions when you next use this site following any amendment.


These Terms and Conditions do not affect your statutory rights.