Terms and Conditions

Mike Kelley CV Writer


M Kelley, T/A First Impressions, is a CV, Cover Letter writing and Linkedin optimization service, established in 1989 with this website online since 2003.


Terms and Conditions

This business was established in 1989 (T/A First Impressions) so I have one of the best and well-known CV writing services online and offline today. I pride myself on providing professional CV writing to a very highest standard and my CV writing process is individually tailored my clients’ individual needs. Your use of cv-service.org and First Impressions is subject to the following and any subsequent terms and conditions, which you are deemed to accept when you use this website and my service:


By definition the term 'CV' is an abbreviation of Curriculum Vitae - a synopsis or story of one's life and any reference to the term 'CV' throughout this website or in any other communication is defined as the 'Final CV'. Any draft CV(s) to be compiled to my customers'
satisfaction is / not their CV or Final CV.

Satisfaction is Guaranteed
All CVs (excluding the CV tidy service) will be written to completion i.e. until the client acknowledges satisfaction by email. If for any reason,  I cannot complete to the client's satisfaction a total refund will be made. Final proofreading is the responsibility of the client and the client agrees that any acceptance of any other "CV Pack" files delivered by email, such as the template cover letter is acknowledgement of satisfactory completion of the CV.  Any additional free writing services offered, such as an Executive Biography are only draft copies and not proofread.

Turnaround Times
Please refer to my online CV writing schedule. I write CVs,  cover letters and carry out other writing services at my customers' convenience and will respond to any request with reasonable timescales. I do not formally  agree to any deadlines, "2-7 days" mentioned on my home page is a guideline only.

Satisfaction Guarantee
As completed 'final CVs' are editable after full service provision, it is thereafter, the responsibility of the customer to make any channges to any documents to their own continued satisfaction if necessary. I reserve the right not to make any further adjustments to documents after full service provision.  I agree to make any changes to CV draft copies for a reasonable time until the customer is completely satisfied. The customer agrees that all CV draft copies including those that are compiled under the "CV tidy" service are accepted for consultation and adjustments with the aim of meeting the guaranteed satisfaction level offered. The customer cannot express unreasonable, total or near total dissatisfaction at the draft copy stage. The customer agrees that the final CV version  is also concluded after a reasonable amount of drafts have been delivered, (although I do work with those that need specific help at no extra cost).  Any other associated service i.e. help with a LinkedIn Profile or  a publication of a CV online can only be delivered after customers have agreed that the final CV drafted is to their complete satisfaction. Any other agreed free services are not associated with any other service paid for and are not guaranteed. If for any reason I am unable to compile the final CV  I offer a full refund.

CVs online
Any CVs published on www.cv-service .org will probably be cached by the Search Engines. This means that customers nominating to use this service understand that their CV information will be ranked, listed and made visible by third parties searching for information online. I agree to  compile all drafts up to the final CV and any additional services ordered if any.

A full payment is usually required at the time of placing an order. Payment for the CV writing service is for all the first draft only. However, I agree to  compile / edit further drafts up to the final CV and any additional services ordered.

Cancellation Policy & Refunds
You can cancel writing services at any time up to the first draft copy stage and a provisional refund amount can be negotiated. No refund will be available if the customer breaks any part of an agreement, including verbal agreements. Online CVs can be removed at any time for any reason by either party. Any part refund offered is classed as 'provisionally agreed' to compensate any work deemed incomplete or to compensate the customer for any significant time that needs to be taken to support the delivery of the full quality CV writing service. Any offer can be retracted if the refund amount is subsequently not considered proportionate to any further work that needs to be carried out. In this instance, the customer will be referred to these terms and conditions.

Links to other sites
www.cv-service.org links to other websites. We are not responsible for their content or services and these links do not imply any endorsement of the service provided.

Intellectual Copyright and Privacy.
The client has the right to alter their own documents and reproduce additional copies and to use their documents as templates. The Company T/A First Impressions, retains intellectual property ownership of all content (except personal information), documentation, layout and formats  produced and displayed. All written materials design, layout and content for CVs, Resumes, Cover Letters and the Website have intellectual property rights. First Impressions retains exclusive ownership of all materials. You agree that First Impressions may modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any information written from the provision of our writing services. The full extent of the law will be enforced against any person or organisation found reselling the same or similar design, formats or layouts that are found or downloaded from this website.

We are committed to protecting your privacy and identity. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).

Liability and Indemnity
First Impressions accepts no liability or responsibility for any misrepresentation or legal proceedings caused by the use of the website, services provided, or any content submitted, posted or transmitted online or offline. You agree to indemnify us and keep us indemnified against all cost, expenses, claims, losses, liabilities (including legal costs) howsoever suffered or incurred by First Impressions.

Changes to terms and conditions and invalidity
We reserve the right to change the terms and conditions. You will be deemed to accept any amended terms and conditions when you next use this site following any amendment(s).

These Terms and Conditions do not affect your statutory rights.


Sales Executive, Sales Management, Retail, Marketing, Directorship.
Project Management, Technical, Finance, Production  Business etc.
Download Medical CV templates: Doctors, Carers, Midwifes, Community,
Primary Care, etc.
Primary, secondary school teachers, college and university, tutors, trainers and professors etc.

For a free review email me  existing your CV , or telephone me on  UK +44 (0)191 2514000 
I assure you the highest quality CV writing service.


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